The Digital Transformation Playbook

How The Next Workforce Will Redefine Business With Everyday AI

Kieran Gilmurray

Forget “early adopters.” A new cohort arrives at work expecting intelligent tools by default. We unpack what it means to hire and lead AI natives—the people who open ChatGPT before Google, who treat Grammarly and Canva as standard kit, and who view AI not as innovation but as basic competence. Their expectations are clear: recruitment that feels intelligent rather than bureaucratic, internal tools that run as smoothly as their favourite apps, and leaders who understand how AI works and use it responsibly.

TL;DR:

  • AI natives start work with intelligent tools
  • using AI framed as baseline competence
  • Expectations for mature, AI-ready organisations
  • Recruitment that feels intelligent, not bureaucratic
  • Internal tools that are fast, intuitive, personalised
  • Purpose, psychological safety, visible leadership
  • Well-being and flexibility as expectations
  • Leaders who understand and use AI responsibly
  • Growth over hierarchy with coaching and mentoring
  • Upskilling across all generations
  • Redesigning workflows with measurable impact
  • Reverse mentoring for faster leadership learning
  • Continuous learning at the core of culture

We walk through the practical shifts that help any organisation catch up. First, build digital confidence at every level with targeted upskilling and prompt craft, not just one-off workshops. Then redesign workflows to remove toil and add intelligence, measuring impact in time saved, quality lifted, and happier customers. Reverse mentoring helps senior leaders learn from younger colleagues, while clear guardrails for data, privacy, and ethics keep experiments safe. We talk purpose and psychological safety too, because teams need room to try, fail, refine, and learn without fear.

Customers already expect Amazon-like personalisation and Netflix-level relevance; employees now expect the same inside their workplace. That means faster onboarding, smarter internal search, AI-assisted drafting, and decision support that keeps humans accountable. We share how to move from scattered tools to integrated intelligence: playbooks, prompt libraries, coaching, and visible leadership that models responsible use. If you want to attract and retain AI-native talent—and help everyone else thrive alongside them—this is your roadmap to a learning-first, human-led, AI-augmented culture.

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Read the full article here: What AI Natives Mean for the Future of Your Business & Work


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SPEAKER_00:

What AI natives mean for the future of business and work. The next generation of workers are not just digital natives, they are AI natives. Often called Uber's children, they grew up expecting instant access to everything. Their starting point is no longer a website or a search bar, but an intelligent tool. Where digital natives turn to Google, AI natives open ChatGPT. They use AI daily to write, design, study, code, and even seek advice. For them, AI is not a novelty, it is normal. They have used tools like ChatGPT, Grammarly, and Canva throughout school. Using AI is not innovation, it is competence. They expect it to exist in every workflow. TLDR, the next workforce, is AI native. They expect intelligent tools, flexible work, and leaders who understand AI. Using AI is baseline competence, not innovation. Businesses that fail to evolve risk losing both customers and talent. What AI natives expect from employers? AI natives expect to work in organizations that are digitally mature and AI ready. They want recruitment that feels intelligent, not bureaucratic. Internal tools should work as smoothly as their favorite apps, personalized, fast, and intuitive. They also want purpose, psychological safety, and visible leadership. Well-being and flexibility are not perks, they are expectations. They want leaders who understand how AI works and who use it responsibly. AI natives value growth over hierarchy. They expect ongoing coaching, mentoring, and skill building opportunities. But this is not just about them. Every generation in your organization must be part of this upskilling journey. What this means for business leaders. Hiring AI natives is not enough. You must help everyone else catch up, build digital confidence across all levels, align AI with people and purpose. Customers already expect personalization like Amazon and Netflix. Employees expect the same intelligence inside their workplace. That means redesigning workflows, empowering teams with AI tools, and creating a learning first culture. Leadership must evolve too. Reverse mentoring can help senior leaders learn from younger ones. Psychological safety and mental health must sit at the core of culture. Learning should be continuous.